...some luggage that had been sitting in the airport since it arrived on Monday but had had all the tags ripped off it, so nobody thought to give it a second look when it was abandoned in the corner of the courier office and we eventually had to send a party to the airport to get it off their hands. They're getting a bundle of receipts from us to make up for our emergency Tesco clothes shopping. The incompetent idiots. Merry Christmas!